Work With Us

Work With Us

A global company with dedicated staff who strive to be the best in their field

Have you considered a career in insurance? It’s not only for those with underwriting experience or actuarial qualifications - you’d be surprised at the broad spectrum of skills, abilities and qualifications that are valuable in the insurance world.

At Liberty Specialty Markets, we are always on the lookout for quality people with a legal, engineering, business, finance, environment, or construction background; people who understand sales and marketing, know how to build and maintain relationships with clients, and have an instinct for delivering excellent client service.

We are unusual in having a high staff retention rate: people join us, and they stay. But that doesn’t mean they get stuck. There are many career and personal development opportunities to take advantage of while working with Liberty, including opportunities for promotion, lateral movement, transfers and travel. It’s a bit like a large family firm, and the professional and social bonds that you create are genuine.

Liberty opened in Sydney in 1999, and today employs more than 350 staff in Brisbane, Melbourne, Adelaide, and Perth, as well as Hong Kong, Singapore and Kuala Lumpur. Our combined turnover (gross written premiums) exceeds US$400 million annually.

The benefits of working for a global organisation like Liberty are significant. If you think you have what it takes to work hard, strive to be the best and be a part of Liberty’s exciting future, we urge you to apply now for one of our current vacancies.

Current Vacancies

Business Operations Supervisor | Sydney

Location: Sydney

Job Type: Full Time

Job Area: Operations

Applications Close: 30 Apr 2021

Liberty Specialty Markets, offers specialty and commercial line insurance and reinsurance across Asia Pacific.

Find out what it takes to be part of a global Fortune 100 company that exists to help people embrace today and confidently pursue tomorrow.

  • Global company.
  • Team-work culture.
  • Competitive salary and benefits.
  • Career development opportunities.

Liberty Specialty Markets is recruiting a Business Operations Supervisor to lead the administrative function across the Asia pacific region, delivering greater effectiveness and enabling increased productivity within our Marine and Crisis Management lines of business.

We are looking for someone who wants to make a positive contribution to our team, and who believes in and thrives on collaboration. At Liberty, we invest in our people and want someone to join our team that sees themselves having an exciting future here.

Key responsibilities

  • Supporting the administration/technical function for Marine and Crisis Management lines of business, the role is assigned the task of identifying and implementing operational improvements. 
  • The role provides technical support to relevant administrative/technical employees within the business unit for issue resolution, as well as assisting the business unit in being an intermediary between other key business units – IT, Operations, Actuarial & Claims, Legal, Finance and Marketing as required.
  • UAT testing of raters.
  • Eliciting requirements for rater and processing sheet enhancements and bug fixes from stakeholders including product managers and working with IT to implement changes.
  • Document and template management including policy documentation on the Wording Trees and within rating systems (raters, OQS, UWP etc) and PDMS.
  • Assisting with training and development of Underwriting Assistants or offshore teams, further to their in-branch training, to ensure consistency in the business unit administrative function across the region.
  • Act as QC and escalation point for and provide assistance with task transition to our Offshore team.
  • Maintaining and updating the Administration and Processing Manual on an ongoing basis to ensure it is always accurate and relevant.
  • Operational reporting and data analysis including monthly financial reconciliation.
  • Implementation of new systems and processes across multiple stakeholder groups.
  • Managing data accuracy and integrity.
  • Coordination of small projects and initiatives across business units.

Qualifications and Soft Skills

  • Previous relevant experience in the General (non-Life) Insurance industry.
  • Previous relevant experience in a similar role with a broker or an insurance company.
  • High level of customer service.
  • Strong analytical skills, investigative, inquisitional and research skills.
  • Strong attention to detail and organisational skills.
  • The ability and interest to supervise and train other team members on systems, processes through on the job guidance.
  • Ability to work with offshore teams and provide guidance on processes and systems.
  • Tertiary qualifications in a related discipline would be desirable. HSC (or equivalent) essential.
  • Excellent working knowledge of PC based systems and applications such as Outlook, Microsoft Word, Excel, PowerPoint and database systems for managing contacts, schedules and calendars is required.

If you believe you can make a positive contribution to our team and want to be part of Liberty’s exciting future we would love to hear from you.

Please click APPLY NOW and attach your resume.

Agencies – We’ve got this covered!

We care about your privacy and the protection of your information. Click here for our Privacy Policy. By submitting an application for this role, you confirm that you have read, understood and consent to our Privacy Policy and further, that we may store any information you provide in the cloud and/or a third party platform used by the Liberty Mutual Group. You also agree that we may transfer your information to another country, including a country with different privacy laws to that of your own. You further agree that we may store your information for a period of up to 5 years and that we may contact you about relevant employment opportunities with the Liberty Mutual Group.

Why Work at Liberty?

Well, that depends on your outlook and what’s important to you. You decide.

Reward and recognition

  • Competitive salary
  • Salary packaging options
  • Annual short-term incentive programme (permanent staff)
  • Generous health and medical insurance coverage in Asia
  • Life insurance, Total Permanent Disability and Salary Continuance insurance in Australia
  • Liberty Star Award staff recognition programme
  • Generous paid parental leave (over and above legislated requirements)
  • Hospital excess reimbursement for staff and their family members in Australia
  • Liberty Employee Assistance Programme (confidential counselling service)
  • Annual free flu vaccination and skin checks.

Career development

  • Sophisticated induction programme
  • Robust technical and non-technical training
  • Development planning and objective setting
  • Promotion from within
  • Internal advertisement of career opportunities
  • External Study Programme including study leave options and financial assistance
  • Travel, transfer and secondment opportunities
  • Project work and overseas audit assignments
  • Management and leadership development programmes
  • Fast-growing global company with Asia Pacific offices in Sydney, Melbourne, Brisbane, Adelaide and Perth, as well as Singapore, Hong Kong, and Malaysia.

Our Workplace Culture

At Liberty, we take a long-term view, and part of that is building real relationships, both internally, with colleagues, and externally, with our clients and brokers. A culture of teamwork underpins everything we do at Liberty.

Liberty’s leadership team has the stability, experience and foresight to steer us through the ups and downs of the financial cycle, while empowering staff to focus on market relevance and delivering quality customer service.

Experience and stability – it’s what draws us together, and what sets us apart. Our parent company, Liberty Mutual, has been helping people live safer, more secure lives for over a century, and Liberty Specialty Markets is proud to be a part of that tradition.

Our nominated charities align themselves with this philosophy and all Liberty employees are actively encouraged to ‘do their bit’ for these and other charities. All staff receive one day of paid leave per year to allow them to give back to the community.